This spells out TUI (get it?) and is the not so catchy slogan from probably Europe’s largest travel company. Sadly there wasn’t much crossing and dotting going on at Norwich Airport as we waited to board our TUI flight to Tenerife. But we were in the middle – the middle of a scrum of mostly pissed-off pensioners. The normally docile grey herd, who usually do little more than tut, had turned into saga louts frothing at the mouth. The drink hadn’t helped.
Why? Because after hanging around for hours, TUI cancelled our flight – adding to the huge number of recent flights scrapped at the last minute as millions of Brits try to migrate to the sun after a couple of turbulent years due to COVID.
‘Operational issues’, is all we were told. We didn’t know if this meant a wing had dropped off the plane or some trolley dolly had broken a nail. Nor did the harassed staff at the departure gate. They valiantly did their best to calm the crowd while being drip-fed (mis)information from TUI HQ. There wasn’t much to smile about.
Eventually, TUI put us up at the Holiday Inn where we were fed and watered – because they had to. Then in the early hours of the next day, we were bussed all the way to Gatwick – yes, Gatwick, London’s second airport – a distance of around 150 miles as the crow flies.
“This better be worth it,”